Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
The new iPhone 14

AT&T related help: AT&T Wireless support



MyFancyUserName's profile

New Member

 • 

2 Messages

Wednesday, March 15th, 2023 6:40 PM

Considering buying a device from existing customer who financed through AT&T, will it be unlocked once paid off?

Hi. I'm looking at purchasing an Apple device from a customer (not sure if they are current/former or if the account is/was in good standing) and they are using the money to pay the device off. I'm wondering, if I meet them at an AT&T store and pay the device off, will the retail rep be able to 'unlock' the device right there? Once it's officially free of any financial encumbrance? Or do I need to worry that the IMEI is blacklisted and the device will basically be useless? Thanks in advance.
Constructive

Former Employee

 • 

31.4K Messages

3 months ago

Unlocking is done through the online portal not through a store or customer service. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.