
New Member
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2 Messages
Complaint against Store Employee
What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?
New Member
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2 Messages
What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?
Accepted Solution
Official Solution
Constructive
Former Employee
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32.9K Messages
3 years ago
There should be a number and name on the window or door with the owners name and number. Could be an individual could be a large company owning many locations
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Constructive
Former Employee
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32.9K Messages
3 years ago
First step is to find out if it’s an authorized retailer or a corporate store.
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sandblaster
ACE - Expert
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64.6K Messages
3 years ago
There is no formal complaint process. Either contact the store manager or file a complaint through the BBB. Be aware that employees in authorized retail stores are not ATT employees. Authorized retail stores are independently owned and operated.
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ksm1141
New Member
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2 Messages
3 years ago
Thank you for the help. They are an authorized retailer.
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