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1 Message

Wednesday, October 6th, 2021 4:47 AM

Changing color prior to shipping

I preordered a gold 13 max pro and I want to change the color prior to shipping. I have already paid all fees. Is this possible?

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Official Solution

Community Support

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231.2K Messages

3 years ago

Let's shed some light onto your order concerns, @starlenegray.

 

If you want something other than what you ordered, you will need to cancel your entire order and start over.

Don’t see a Cancel option then that means your order probably shipped already or is preparing to ship soon. You can still return or exchange it after it's delivered.

 

We hope this helps.

 

Thank you for reaching out to the Community.

 

Samantha, AT&T Community Specialist

ACE - Master

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10.4K Messages

3 years ago

You can’t change an existing order.  You’ll have to cancel the order and then do a new order, which goes to the back of the line for getting filled.

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