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Chrisdauk's profile

New Member


1 Message

Thursday, August 4th, 2022 10:51 PM

Can’t select installment plan when trying to upgrade

My current phone is 100% paid off but I am still unable to select an installment plan when I attempt to upgrade 

Accepted Solution

Official Solution

Community Support


225.6K Messages

1 year ago

Hello Chrisdauk, we're here to help you with why you're not able to upgrade with an installment plan. 


By accessing the following link provided, you'll be able to see Upgrade Eligibility Requirements as well as more information on How to Initiate or Check Your Device's Eligibility


Other reasons why the installment option may not be available is due to late payments in the last 6 months, or your internal credit rating has dropped.


Let us know if this information helps, and thank you for contacting the AT&T Community Forums.


Jeff, AT&T Community Specialist

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