Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The new iPhone 14
Chrisdauk's profile

New Member

 • 

1 Message

Thu, Aug 4, 2022 10:51 PM

Can’t select installment plan when trying to upgrade

My current phone is 100% paid off but I am still unable to select an installment plan when I attempt to upgrade 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.3K Messages

2 m مضت

Hello Chrisdauk, we're here to help you with why you're not able to upgrade with an installment plan. 

 

By accessing the following link provided, you'll be able to see Upgrade Eligibility Requirements as well as more information on How to Initiate or Check Your Device's Eligibility

 

Other reasons why the installment option may not be available is due to late payments in the last 6 months, or your internal credit rating has dropped.

 

Let us know if this information helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

Need help?
The new iPhone 14
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.