New Member
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1 Message
Can’t select installment plan when trying to upgrade
My current phone is 100% paid off but I am still unable to select an installment plan when I attempt to upgrade
New Member
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1 Message
My current phone is 100% paid off but I am still unable to select an installment plan when I attempt to upgrade
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.6K Messages
1 year ago
Hello Chrisdauk, we're here to help you with why you're not able to upgrade with an installment plan.
By accessing the following link provided, you'll be able to see Upgrade Eligibility Requirements as well as more information on How to Initiate or Check Your Device's Eligibility.
Other reasons why the installment option may not be available is due to late payments in the last 6 months, or your internal credit rating has dropped.
Let us know if this information helps, and thank you for contacting the AT&T Community Forums.
Jeff, AT&T Community Specialist
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