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Miguel_78's profile

New Member


1 Message

Wed, Sep 28, 2022 6:09 AM

Can’t access my account

My phone was stolen about a week ago, and I’ve tried getting a new one but I had forgotten my 4 digit pin. I’ve tried all I could think of. And I am unable to receive a temporary pin as my phone number is the only one on the account. I’ve called AT&T customer service and have went to multiple store locations but they weren’t to do anything about it. At the time of making my account I used my military ID as it was the only form of ID so they can’t scan it in order access my account. I am at a loss.

Accepted Solution

Official Solution


Community Support


204.1K Messages

2 months ago

There is a way you can reset your 4 digit PIN to replace your stolen phone, Miguel_78!


Visit your nearest AT&T Corporate Store and present your valid government-issued photo ID, which includes a driver's license, or even a passport.


To find the AT&T Corporate Store near you, simply visit the AT&T Store Locator, select FILTER, then Company Owned Stores. The representatives at the store should be able to assist you with resetting your PIN so that you can order a replacement phone.


Check out the tips and instructions under DETAILED INFO when you visit Replace a lost or stolen phone or device. These steps are essential to take when replacing your stolen device.


We hope this information helps. Thank you for reaching out to us.


Lar, AT&T Community Specialist 

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