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The new iPhone 15
Tcook167's profile

1 Message

Tuesday, September 26th, 2023 1:24 AM

Can I change my order?

Today I place an in-person order for and iPhone 15 and asked for the wrong color, can I change that without canceling the order if so how?

Community Support


225.7K Messages

2 months ago

Hello @Tcook167, thank you for reaching out to AT&T Community Forums. We're here to address your concern.


We know that this is something important to you. We'll help to get this sorted.


If the order is already in progress you'll not be able to make any changes to your order. We do apologize for the inconvenience this may cause.


But, you can feel free to contact our ecommerce department at 866.267.4510 if the order is not progress or shipped. There hours of operation are from 8AM -12AM M-F and 8AM- 8PM Saturday and Sunday. They should be able to make those changes for you.


Let me know if this helps and have any more questions.


Thank you,

Mike, AT&T Community Specialist

ACE - Expert


26.8K Messages

2 months ago

Not Home Phone issue.  Moving to Wireless

ACE - Master


9.1K Messages

2 months ago

In my experience, AT&T does not change orders after they are placed and in the system.  You’ll likely have to cancel and reorder.  I wouldn’t wait on that, because there may only be a limited time window for you to cancel. 

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