Caller ID Issues for Individual Account Lines

We're here to assist you with updating the name that displays on your Caller ID hisson83.

To update the name that displays on Caller ID for each mobile number on your wireless account. 

1. Go to your myAT&T Profile and select People & permissions.
2. Select Show details for the number you want to update on Caller ID.
3. Choose Edit for Caller ID.
4. Enter the info and select Save.

You may have to sign out and sign back in to see the new name displayed online. The Caller ID name displays on phones that have Caller ID. It doesn’t override a name saved in a wireless device. It can take up to 72 business hours for caller IDs to show an updated Caller ID name.

• People may need to clear your number from their Caller ID record for your new name to appear.Some home phone service providers may not offer Caller ID or get regular updates to their Caller ID info.
  For AT&T PREPAID, the Caller ID name says Wireless Caller.

Let us know how it goes.

Marilyn, AT&T Community Specialist

Thank you.  The caller ID was and has been set so that each name is correct.  I checked to make sure before making this post.  However, caller ID still continues to show me (account owner) for the other 8 lines on the account when the other 8 folks call someone who does not already have them in their contact list.  

Thank you for your response @hisson83.

We use Hiya to identify our callers, so please make a request through Hiya to have your caller ID updated! Once a request has been made they will investigate and update accordingly, this usually takes 3-5 business days!

Thank you for reaching out to AT&T Community Forums

Marilyn, AT&T Community Specialist