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SLGal's profile

New Member

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4 Messages

Thursday, July 1st, 2021 2:41 PM

Block robotext from email

I have an ongoing problem with getting unwanted text messages from random email accounts, typically gmail.  They typically have a link, which I never click.  I can get several each day, sometimes late at night or early in the morning.  The links appear to be for (Edited per community guidelines)-related sites, and I sometimes receive (Edited per community guidelines)ually explicit messages.

  • Blocking the caller is not helpful because they are from different email accounts each time.
  • There is no way to report the texts because that feature only works for texts coming from a phone number.
  • The iPhone "Filter Unknown Senders" option is not helpful.  All this does is place the message in a separate folder.  I still get a notification for each message.

A couple of examples are below.

New Member

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4 Messages

3 years ago

Looks like someone removed the example screen captures.  One of them was quite objectionable, so I understand.

Community Support

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232.9K Messages

3 years ago

Hello @, we do know that receiving unwanted text messages can be annoying.

 

If you get a suspicious email or text, do not reply. SMiShing is phishing that uses texting to lead you to fake websites that imitate real companies. Fraudsters use this and other scams to get personal info.

 

We would appreciate if you would report the incident by ether forwarding suspicious text messages to 7726 (SPAM), or by email here.

 

Hope this helps, and thank your for reaching out to the community.

 

Jeff, AT&T Community Specialist

New Member

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4 Messages

3 years ago

That doesn't solve the problem.  First of all, the messages are from a different email each time, so blocking them individually doesn't prevent me getting more messages.  Second, forwarding to 7726 only allows you to report phone numbers.  It doesn't let you provide an email address that is sending messages.

Community Support

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232.9K Messages

3 years ago

We do understand your frustrations @SLGal and we want to work with you to find the best option with blocking unwanted emails.

 

Please let us know if you're receiving these emails at your AT&T Mail account, as we'd be glad to provide you with the necessary steps to process a block.

 

From your webmail inbox:

  • Select the gear Mail Gear Icon and then More Settings.
  • Choose Security and privacy and do one of the following:
    • To block - Select +Add, enter an email address, and then choose Save.
    • To unblock - Select a blocked email address, and then select the trash can.

Let us know how these instructions worked for you!

 

Lyn, AT&T Community Specialist

New Member

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4 Messages

3 years ago

Lyn,

Please refer to my original post.  I am receiving unwanted (Edited per community guidelines)ually explicit TEXT MESSAGES.  The senders are random email accounts.

  • Texting the SPAM message to 7726 doesn't work because that system expects me to send a numeric phone number - not an email address.
  • They are not coming to me as emails, so your webmail solution is not applicable.

Reporting each sender, even if you provided a way, is not going to be effective.  I am already blocking the unwanted senders each time, but the next offensive text will come from a different email account.

(edited)

Community Support

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232.9K Messages

3 years ago

Thanks for your response @SLGal.

 

At this time, we advise that you continue to block these unwanted emails using the method provided as this is the only option available.

 

We do appreciate your understanding!

 

Lyn, AT&T Community Specialist

 

New Member

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3 Messages

2 years ago

I'm having this problem too. I've spent about an hour a day doing the four step process of forwarding these messages to AT&T 7726. It has almost made my phone useless because of the volume of spam texting. Blocking each sender feels futile, and I'm getting 50+ of these messages every day. 

Please help! 

ACE - Master

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11K Messages

2 years ago

The reality is that posting here isn’t going to get AT&T to stop spam texts from getting to your phone.  All you can do is block or filter them on your phone using software.  You can try the AT&T call protect app, or apps like Robokiller and Hiya, or even go into the phone settings and block texts from senders not in your contact lists, but you’ll have to take action on your end.  AT&T can’t/won’t, and reporting every text to 7726 doesn’t really do anything since all of the “from” phone numbers or emails are spoofed.

New Member

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3 Messages

2 years ago

Thank you @dwill05  - I hear what you're saying. I guess my hope is that there's some kind of revolutionary change they could implement so that people could retake control in a more effective way. I already filter unknown contacts but all that does is create a second folder for me to process as clerical work / deletions.  I also still get notified of the incoming messages.  I spent some time forwarding the spam just so that there's some documentation of attempts to follow their prescribed protocol.

Robokiller isn't blocking them on the free version, and neither is AT&T call protect.  In the last few days the onslaught has been making me nuts. And it's all for hot dates near me. ugh. I'm old and tired. lol.

ACE - Master

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11K Messages

2 years ago

The problem is how is it possible to stop them?

You can’t find them because they spoof the source.

The Do Not Call List doesn’t work because 1) you can’t find them, and 2) many are overseas and are untouchable

You can ask AT&T to block texts sent from an email, but that does nothing to stop texts from (spoofed) numbers.  Also, some legit texts do come from email addresses

Could AT&T scan each and every text to see if it’s spam before it’s delivered?  Don’t know how much cost and effort that would would take, if it’s even practical.  Even so, a lot of people wouldn’t be happy knowing AT&T is scanning every text they get, plus they’ll get it wrong sometimes and texts that people actually want get blocked.

Whats the answer?

(edited)

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