I turned in an insurance claim over a year ago after my husbands phone went missing. I let him borrow one of my phones in the meantime. I was delivered a phone by a very rude young man. The phone did not work after I set it up. My daughter then lost service. Her phone was shut off because they put the replacement on her line to which I didn’t ask for. She didn’t need a phone. It took two hours to get assurion back on the phone. They finally sent the same rude young man with a second phone. He was even more ignorant the second time. My daughters phone was turned back on and the second phone was successfully set up on his line. I was left with the first phone they sent. I was given packaging to send it back to which I did or so I thought. The replacement phone looked identical to my extra phone. I mailed the phone back and never received my 200.00 deposit back. The replacement phone we kept had horrible issues and it was impossible to get ahold of your insurance company. I tried for many months. Today while cleaning out my room I found what I thought was my phone. I realized it wasn’t my phone after a while. It is blacklisted. The phone I returned to you was mine. No one bothered to context me and let me know. Instead you kept my phone and my 200.00 and I have an unusable phone. I want this phone removed from your blacklist or my phone and my 200.00 returned. How do go about this? I’ve called AT&T numerous times and have been left on hold for hours.