Audio message attached to text message will not play.
I have an Apple iPhone XR
My cell phone calls go out over the AT & T network.
I am a volunteer firefighter and get important call outs from the 911 office over my cell phone
Up until 6.8.22 I received call out text messages on my phone, would click on an attached voice message and get the details of the callout. Sometime during the next week (I do not get calls everyday), when I received such a text- the text comes in fine but the link to the audio message is greyed out and I cannot play the audio message with the details of the call out. I have been trying to troubleshoot this and have updated Settings as directed by my carrier and reset my phone- but it still is not working.
It is important that I get these messages- how can this be resolved?