The new iPhone 15
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New Member

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2 Messages

Monday, March 1st, 2021 1:03 AM

Closed

Att blocked my phone for no reason!!!!!!!!!!

Hi, 

I bought a new iphone 12 pro max in another country before I moved to the US in August 2020. When I plug my sim card (T mobile) into my phone, it says No Service. 

I contacted T mobile to check the problem and then figured out my phone is blocked by Att. They suggest me contact Att to resolve my problem. HOWEVER, when I used the link to unlock my phone, it said that my phone was stolen or lost and they can’t unlock it. Then I call hotline to support and hope they can fix. But you know, they told me to go to the store and see a technician to prove my phone is not lost or stolen. 

I came to the store, unfortunately, the staff told me that the unlock service is only do online! It’s weird. I cannot do online because they say my phone was stolen/ lost. 

No one can help me. I’m so frustrated

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

3 years ago

    AT&T does not sell its phones outside of the United States. If the phone was originally sold by AT&T and you bought it in another country, there is very little chance it was sold legitimately. 

The only way AT&T can Blacklist or Carrier lock a phone is if it was originally sold for AT&T. That means whoever sold it to you either found it, took it from someone who was an at&t customer, or bought it and then defaulted on their account immediately. 

In other words either AT&T or the original owner had every right and every reason to Blacklist it.   You got scammed.

    Unfortunately AT&T will not help you if the phone has been reported lost or stolen.

ACE - Master

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10.4K Messages

3 years ago

Locked and blacklisted are two different things.  If a phone is reported lost or stolen, it’s blacklisted, and only the person who reported it lost or stolen can get it removed from the blacklist.  If it’s blacklisted, it doesn’t matter whether it’s locked or not, because it won’t work with any US carrier.

The reason the people at the store told you to use the online unlocking portal is because they thought you were asking about unlocking, not removing a phone from the blacklist, which is something they probably can’t do at the store either.

New Member

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2 Messages

3 years ago

@dwill05 hi. Do you know how to remove from the blacklist? Because I bought a new phone, I myself avtivated my phone. How it was blocked by another person? It’s weird. 

ACE - Master

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10.4K Messages

3 years ago

As I said before, only the person who put the phone on the blacklist can remove it from the blacklist.  If that person isn’t you, it won’t be removed from the blacklist.

As far as how someone can blacklist the phone, there are many ways.  Someone could have stolen a new phone from a store or off someone’s porch, and sent it overseas to be sold.  The original owner, or store it was stolen phone, would have reported the phone lost or stolen.  Or, someone bought the phone, reported it lost or stolen, and got an insurance replacement, while sending the phone overseas to be sold.  In that case, the insurance company blacklisted the original phone since they now technically own it.  That’s how fraudsters and thieves work.

New Member

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2 Messages

2 years ago

so as in my case, I never called to report my iPhone stolen or missing because it was never stolen or missing. but last Tuesday I went to apple to have my display fixed (iPhone still under warranty)and they figured out it was a hardware issue and brought me out a new phone. As they attempted to do what they do on their iPads I was told that they could not help or service the phone because it was put on some national black list registry. HUH??? apparently there are. two IMEI numbers associated to my phone. but they refused to check both numbers. 

I can't work, I can't make calls, text  or nothing and all att keeps doing absolutely nothing! 

ACE - Sage

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117K Messages

2 years ago

@sgpalmisano

No need for multiple posts, which against forum rules

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