ATT billing for a device I returned back to Apple store
I got an iPhone on apple.com via ATT contract on August 2. iPhone 13 Pro
I didn't like the phone and I returned it back to the apple store on August 15th. Before returning it to the store I deleted all the content in the device myself (while doing so it asked some question about the carrier which i didn't read properly and just pressed continue or Yes)
I then went to the apple store and gave the phone back and I believe the associate did a factory reset or something and processed the return
Now fast forward one month - ATT is charging me monthly installments for this device and even after multiple calls and hours on the phone, ATT is saying that the (Edited per community guidelines) rep at apple store did not deactivate the number from the account and hence it is being charged
Is there anyone who has faced this issue?