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Palmer77's profile

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1 Message

Tuesday, January 31st, 2023 5:25 AM

Active armor identification protection

Why can’t I change what email or phone number in active armor app 

Accepted Solution

Official Solution

Community Support


231.2K Messages

1 year ago

We are here to help you with your ActiveArmor concerns, @Palmer77.


Just to clarify, are you wanting to update your personal email address or new phone number? If so, try removing ActiveArmor from your device. You will then need to reinstall the ActiveArmor app and resign up with your correct information.


To set up AT&T ActiveArmor:

  1. Download the app from the App store or Google Play store.
  2. Open the app and tap Next or Get Started.
  3. Choose your level of service: Free or Advanced.
  4. Read and accept the Terms & Conditions.

If you have trouble signing up with your new information or updating your contact information, you may submit a ticket to app support if needed. 


Try this and let us know how it goes. 


Clarissa, AT&T Community Specialist 

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