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The Samsung Galaxy S24
lightguy48's profile

Tutor

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29 Messages

Sunday, December 12th, 2021 3:24 PM

XCover Pro - System Upgrade yesterday broke Contacts Sync to other apps

Yesterday morning (12-11-2021) AT&T pushed out an Android system upgrade to my XCover Pro.  Since that update yesterday morning it has completely broken the ability of my phone to sync contacts from my work email app.  If I look under settings, accounts, I can see the app is syncing contacts to the phone/contacts app, but if I got into Samsung Contacts I do not see ANY of the contacts, with one exception if I open the menu screen and go to Businesses I can see all of my contacts being imported but they're not displaying in the main listing.  This is a massive problem because I cannot identify any calls or texts coming from my coworkers/work contacts.

I have tried clearing the Contacts app cache, I have cleared the phone's system cache, I have deleted the syncing account in Accounts and re-added it, nothing is fixing this issue, the system upgrade has completely broken something in the Contacts/Accounts linking and it is a critical problem!

Version is G715U1UEUDBUK3 / Security patch 11/1/21

Community Support

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232.8K Messages

3 years ago

Let us help you with that, @lightguy48!

 

I am sending you a Direct Message (DM) which you can find simply by clicking the chat message icon in the upper right corner of the Forums page. The icon is a speech bubble containing stacked lines. You can reply to the message in the chat.

 

Looking forward to assisting you.

 

Lar, AT&T Community Specialist

Tutor

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29 Messages

3 years ago

AT&T you closed my chat/PM session before the issue was resolved... my issue is still unresolved and I'm no longer able to DM/PM...

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