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susanjoh18985's profile

Contributor

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2 Messages

Sat, Feb 20, 2016 3:12 PM

Waltmart sell me 9 phones AT&T

Hello, i have a bad time with this phones, all these are for my mates at my Shop, i got many problems cause I bought these zte maven z812 thinking are unlocked and ready to use on any network as waltmar employe says, now when i try to use web portal of at&t to unlock it show me errorSSL imei record not found, I live out of usa now, anyone here can help me and unlock that phones?

Accepted Solution

Official Solution

David606

Employee

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3.5K Messages

6年前

GoPhones require 6 months of usage on the network before they can be unlocked. No IMEI is found because you didn't use on the network, so it hasn't registered yet.

 

I apologize if there is any misinformation but a Wal-Mart associate isn't well versed in the terms and conditions of unlocking a device. The price of these phones does not equal full ownership and entitlement to use on another network. They're sold at a price that "subsidizes" the cost by counting on it being used on AT&T's prepaid service. We allow postpaid customers to buy them and use on their postpaid plans because in the end, AT&T retains those customers instead of them having a broken device and going somewhere else.

 

When it comes to other carriers and unlocking, the requirements need to be met. Must be used for 6 months on a GoPhone account before use and you can only unlock 5 phones a year.

ACE - Sage

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98.7K Messages

6年前

All ATT phones are sold locked.  Because you have not used them on ATT, they are not in the computer data base yet.

 There is a limit on how many you can unlock in a year.  

I suggest you sell on eBay as locked phones.

 

Contributor

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2 Messages

6年前

i dont want sell these phones my friend and i live out of usa now, is possible  att can unlock this phones ?

Contributor

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1 Message

6年前

same problems here ;( and waltmart the only thing they can say is "Go to AT&T" never help me with that btw who admin ATTMobilityCare? they never answer my messages!

 

Please be nice with us cause we are who make you grow everyday AT&T!

 

Regards!

kdfederer

ACE - Expert

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12.6K Messages

6年前

If you are wanting to unlock the phones to use on another network, how are you making AT&T grow.

If you bought the phones at WalMart and they are not as they sold them, take them back for a refund and buy phones that are not locked to a provider and are compatible with the network you want to use them on.

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