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Pnwosu2468's profile

New Member

 • 

4 Messages

Wed, Jun 15, 2022 5:44 PM

Unable to unlock my Motorola/At&T phone while out of Country

Good day,am having issue with unlocking a Motorola phone gifted to me by my aunty from USA and am presently in Nigeria and according to her,she bought the phone at once without delay and now I have tried using Nigerian sim or carrier network but it is not working or unlocking, please I need to know how to do it because I can only use the phone with a WiFi. kindly help 

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.5K Messages

2分前

We're happy to point you in the right direction @Pnwosu2468.

 

Although, we are unable to discuss third-party operations. If you have additional questions in regard to your AT&T service and unlocking your device. To best serve you while out of the country; please call +1.314.925.6925 (free from device).

 

Keep in mind the following requirements to ensure your device is eligible for Unlock.

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

We're here if you have any questions. Thank you for visiting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

ATTHelp

Community Support

 • 

195.5K Messages

2分前

Let's share the steps required to unlock your Motorola device, !

 

AT&T devices need to be unlocked to use another carrier's prepaid SIM. Device unlock requests have to be submitted through the device unlock portal while connected to the AT&T network. When submitting your request, you must make sure you meet the device unlock guidelines. You can view the requirements and find more guidance on how to unlock your device here in the Forums.

 

If you have additional questions please let us know.

 

Jonye, AT&T Community Specialist

New Member

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4 Messages

2分前

I have done all that and checked the procedure to unlock the phone but none is working and there is an app on the phone but it keeps telling me unable to unlock. Please what else can I do 

Constructive

Employee

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28.6K Messages

2分前

Sell it 

New Member

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4 Messages

2分前

Why will you advise to sell it? There is even an At&T sim in the phone but there is no network here in Nigeria. What can I do

GLIMMERMAN76

ACE - Expert

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23.4K Messages

2分前

nothing if its a ATT prepaid phone and not used for 6 months in the USA then they will not unlock it.   You can pay a 3rd party site to unlock it if you can find one.

ATTHelp

Community Support

 • 

195.5K Messages

2分前

Thank you for the confirmation and update, !

 

In addition to our ACE response, if you're able to access the device unlock portal and submit your request but aren't receiving approval due to an error code, we need to further assist by accessing the account the device is associated to. In order for us to further assist you with unlocking your device you need to be located within the United States otherwise we can't apply further research. We sincerely apologize for the inconvenience this has caused you. 

 

Please let us know if you have additional questions.

 

Jonye, AT&T Community Specialist   

New Member

 • 

4 Messages

2分前

Thank you for the update and I really appreciate it alot,but am presently in Nigeria and I have tried the unlock app on the phone and also the online unlock ways but I keep receiving responses that It is denied and can not be unlocked. Please which third party can you advise for me to see here in Nigeria to help do the unlocking 

Constructive

Employee

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28.6K Messages

2分前

google it, were not allowed to discuss such topics in the forums

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