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The Samsung Galaxy S24
pjdonovan30's profile



1 Message

Tuesday, October 2nd, 2018 1:56 PM

Recent update deleted texts

Hi, I updated my Galaxy S7 a few days ago and I noticed that a text conversation that I had pinned to the top of my messages has disappeared. All my other text threads are there but not the one that is pinned. I know that I would not have deleted it. I tried the AT&T backup, which I had set up initially when I got the phone but it seems that it had been deactivated somewhere along the way. 


It doesn't make sense to me that this particular message thread would have been deleted, but it is the only one that was pinned to the top of my messages screen. 

Any guidance is appreciated.





Community Support


232.3K Messages

6 years ago

Hi, @pjdonovan30,


We understand your desire to recover the pinned text. AT&T doesn't store text messages in respect to the customers' privacy.


We hope you're having a great week!


James, AT&T Community Specialist



16 Messages

6 years ago

No matter you lose messages because of improper operations or formatted device, you are able to recover deleted text messages from Samsung smart phone by using recovery software. While, the most important thing you should keep in mind that if you mistakenly touch the "Delete" button and lose your messages, you should stop adding or editing phone data after deletion happens. Then you should turn to recovery program as soon as possible before new data overwrite your deleted messages on your phone. Otherwise, you are likely to lose text messages forever.


Coolmuster Samsung Messages Recovery, which is absolutely the most effective tool to help users retrieve lost Samsung messages. As this software enables you to preview your lost text message conversations before restoring, you can pick out your wanted messages and recover them selectively. By the way, this Samsung Messages Recovery program will display all existing and deleted messages on your Samsung mobile phone after scanning your device. Thus, you are able to restore all messages to computer as a backup in case of losing them twice.

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