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The Samsung Galaxy S23
balkie's profile

Tutor

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37 Messages

Wednesday, February 23rd, 2022 2:22 PM

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife.  We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does AT&T's RCS seriously not interact with Jibe Mobile RCS?  Furthermore, why wouldn't there be consistency within AT&T on this?  They are both AT&T phones purchased through AT&T and used on the AT&T network.

New Member

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4 Messages

2 years ago

@ATTHelp very disappointing. Now I'm unable to use advanced messaging with family members not on ATT.  I hope that ATT will actually follow through and make this available to all recipients regardless of carrier. If ATT can make this possible with iMessage if surely can with Messages/android users.

New Member

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11 Messages

2 years ago

That's interesting there's several AT&T customers I'm not able to message, I assume they must also have to have the Messages client that uses AT&T servers as opposed to Jibe??

How do they intend to bring those folks in?

New Member

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11 Messages

2 years ago

So, one of my fellow AT&T contacts with an S22 ultra can send me RCS chat messages and I can only send them sms/MMS. You can find out by going to message details.

My wife and I can fully use chat.

My brother has an At&t Pixel 6 pro using messages via Jibe and we can only send sms/MMS...

Hopefully they do get this sorted out this year.

New Member

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6 Messages

2 years ago

@ATTHelp can you answer the question as to why rcs worked perfectly between me and my friend with verizon on my S21 2 days ago, but now it does not work at all with the new s22?  

New Member

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12 Messages

2 years ago

THIS! THIS POST!

I have spent the last 72 hours pulling my hair out first trying to understand what was going on and why my RCS wasn't working with my wife who hadn't received her S22 Ultra yet. This led me to all sorts of troubleshooting steps, ultimately all a waste of time, literally 72 hours wasted trying to figure this out. Of those, I spent several hours on the phone with AT&T support and not one of the three people I was transferred to knew what RCS was nor did the employee in-store that I visited. Changed my SIM card and did a reset with Google, tried different Messages APKs, EVERYTHING.

AT&T, if you suddenly said that only people on T-Mobile and AT&T could use iMessage between each other, there would be lawsuits as well as a public outcry en mass. So why are Google users being treated exactly this way?

Please fix this immediately. @ATTHelp 

(edited)

Community Support

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225.4K Messages

2 years ago

How's it going, ? We see you have questions about the new Advanced Messaging application. We're here to help!

 

AT&T is excited to partner with Google to feature their messages by Google on our newly introduced postpaid Android smartphones running the Android 12 Operating System. Advanced Messaging is AT&T's next generation RCS messaging service. Messages by Google are initially launching with the Samsung GS22 family of devices. The functionally of this enhanced feature is still developing as it's being rolled out. Be on the look out for updates. Please let us know if you have additional questions.

 

Thank you for visiting the AT&T Community!

 

Jonye, AT&T Community Specialist

New Member

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12 Messages

2 years ago

AT&T, we know what RCS messaging is.

You directly refused to provide any assistance with all of us having this issue. Your response does not answer a single question on this thread.

Community Support

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225.4K Messages

2 years ago

Hey, ! Thanks for keeping the community in the loop about the improved Advanced Messaging application.

 

The functionally of this enhanced feature is still developing as it's being rolled out. Share this update with your bother when you get a chance. Also, be on the look out for updates. Please let us know if you have additional questions. 

 

Thank you for reaching out to the AT&T Community!

 

Jonye, AT&T Community Specialist.

Tutor

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37 Messages

2 years ago

@ATTHelp 

A better approach would have been transparency and announcements.  I've been told that a fix was coming in 24-48 hours by your support and now it's "developing" according to you.  

As i said in another thread, it's not an enhancement if you're just fixing what you broke.  You could have waited until your end was completed and then made a cutover instead of leaving people stranded.

Community Support

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225.4K Messages

2 years ago

You're not alone, ! Thanks for letting us know!

 

The development of this chat feature is still in the works. Please continue to use the helpful work around you found for now. Don't forget to reach back out for updates! 

 

Thank you for visiting the AT&T Community!

 

Jonye, AT&T Community Specialist

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