
Tutor
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37 Messages
RCS not working for all people since getting S22
Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages. We both have chat features enabled. The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile". Does AT&T's RCS seriously not interact with Jibe Mobile RCS? Furthermore, why wouldn't there be consistency within AT&T on this? They are both AT&T phones purchased through AT&T and used on the AT&T network.
balkie
Tutor
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37 Messages
2 years ago
Can someone from AT&T comment on this?
@ATTHelp
(edited)
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tumolo
New Member
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6 Messages
2 years ago
I've been on the phone with tech support on this issue for 2 days. I have tried clearing cache on messages, and carrier services. sideloaded google messages beta most recent apk, side loaded 2/18 carrier services apk, network reset, and even tried a hard reset again. Still no resolution on getting RCS to work at all. I always get back to connected but no RCS. This is definitely something going on with either AT&T server or carrier services app not handling the att support server. @ATTLiz @attsupport someone needs to jump in on this it is definitely going to be a major issue moving forward for most and of course carrier unlocked phones are now on backorder until april smh. not making this mistake again buying a locked version of a phone
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dshickernell
New Member
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11 Messages
2 years ago
Small update, I'm able to use chat features with my wife, who upgraded to an S22 plus the same time I did. I still have no chat features with anyone else. I downloaded the beta Messages app from the app store, my wife still has the latest official release.
I'll update if anything else has changed.
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Mic0602
New Member
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1 Message
2 years ago
I'm having the same issue with my Samsung GS22. AT&T couldn't provide me with any assistance yesterday nor could Samsung. I tried clearing my cache and data. I even did a factory reset and still can't get the Android Messages features to work despite it saying I'm connected. I had zero issues on my GS10! They really need to fix this problem and soon.
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balkie
Tutor
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37 Messages
2 years ago
Samsung is saying it's an AT&T problem.
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balkie
Tutor
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37 Messages
2 years ago
Finished a chat with AT&T support and supposedly a fix should be issued within 24-48 hours
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balkie
Tutor
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37 Messages
2 years ago
Now I just found this. It's a bit concerning.
https://www.att.com/features/advanced-messaging/
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ljluna92
New Member
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4 Messages
2 years ago
Why would they limit this feature to at&t users only? It's like limiting iMessage to at&t only which would be ridiculous. Incredibly disappointing if true.
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ATTHelp
Community Support
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225K Messages
2 years ago
Hello ljluna92, we have an answer for you.
RCS interoperability is currently available between AT&T and T-Mobile RCS enabled devices for 1:1 chat only. RCS interoperability with other carriers is currently planned to be available to customers by mid-2022. Fun fact: Advanced Messaging from AT&T is currently interoperable with Cricket, leveraging several AT&T RCS network elements.
If you have any further questions or concerns.
Thank you for visiting the community Forums!
Carlton, AT&T Community Specialist
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balkie
Tutor
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37 Messages
2 years ago
@ATTHelp you just cut off support without notice between existing AT&T customers with AT&T purchased devices. I can't do RCS chat with anyone I that i used to be able to besides those with a new Galaxy S22.
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