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The Samsung Galaxy S23
Ricpic's profile

New Member


1 Message

Monday, August 8th, 2022 11:06 PM

No phone calls and no text messages.

I bought a new Galaxy S7 FE last month.  I used Smart Switch to send everything from my Note 9 to the tablet.  Everything went smooth.  I was able to text and use the phone on both devices. Perfect for two weeks.  Then I bought a S22 Ultra and used Smart Switch to send everything from the Note 9 to the S22 Ultra. Everything went well except that the tablet no longer receives text and the phone doesn't work. Everything works fine on the S22 Ultra. After a week I  reset the tablet to factory condition and used Smart Switch to send it everything from the S22.  I went well but still no phone or text on the tablet.  I did notice on Smart Switch set up that when I clicked on Android, my only choice was Rick's Note 9 which is on it's way to Samsung.  Please help.  You people know way more than I do about these things.  An AT&T employee checked both devices and said my settings were correct.   Thanks in advance for your help.

Former Employee


32.9K Messages

1 year ago

i wasnt aware that you could use a tablet as a phone 

Community Support


224.8K Messages

1 year ago

Hello there @Ricpic, we're here to help with no calls and text messages.


We will need a little more information about using the phone services on both devices.

  • When transferring from the Note 9 to the S22 Ultra did any error message appear?
  • Was there any switch of a SIM card?

What devices are supported by Smart Switch?

  • To find out if your device is compatible with Smart Switch, please review the app's compatibility page.
    Note: You may only transfer content from a non-Galaxy phone to a Galaxy phone with Smart Switch; it does not work the other way around.

How do I use Smart Switch to transfer my content?

  • Check out our complete guide to transferring your content with Smart Switch.

Please reach back out with any updates. Thank you for reaching out to the AT&T Community Forums.


Ashley, AT&T Community Specialist

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