
Tutor
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7 Messages
Nexus 6 Reboot
I received my Nexus 6, which I had pre-ordered, and it continually reboots itself at least 1 or 2 times per day. I know this is a known issue with the phones, and I was wondering how this gets fixed? Do you switch out the phones or will there be a software fix coming? I am looking for some direction on what needs to happen.
bizhui
Scholar
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457 Messages
9 years ago
There was a recall of the Nexus 6 phone, there was a problem of the phone, so att delay the sale of Nexus 6 in store until the first quarter of next year, so you might need to switch to a different phone for now as future are not guaranteed.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
@bizhui there is no problem with the nexus 6... you can buy one on ATT.com right now. The problem with the phone was not releated to his problem. It was a black screen problem because of a bad software flash motorola did.
http://www.att.com/cellphones/motorola/nexus-6.html#fbid=2adEtfJkYvJ?sku=sku7461149
no on to the ops problem. Are you stock and what programs have you loaded? Have you tried a factory reset? You could have a program you loaded that does not play nice with lollipop.
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fweiner
Tutor
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7 Messages
9 years ago
I am stock. I have all the program updates, and these where the same programs that I had loaded on my Nexus 5 with Lollipop. Too many programs to list them all here.
There definately seems to be a problem with the phone rebooting. Seems like a software issue with the phone, so hopefully they will fix it quickly. A phone the reboots 1 or 2 times per day is not acceptable. I am sure you will agree with that.
I don't know if the problem is a Motorola, Google, or AT&T problem, but I know I bought it from AT&T so I am following the money to get the problem resolved.
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fweiner
Tutor
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7 Messages
9 years ago
Switching to a new phone (unless it is a fixed Nexus 6) seems to not solve the issue. Other non-AT&T owners of Nexus 6 are not reporting this issue, that I have seen. Seems like it must be something about the AT&T models. It is a Nexus phone so not suppose to have different ROM, maybe a different load screen and some ATT programs loaded that can be deleted, but the rest fo the phone should be a Nexus.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
I have a nexus 6 and have had no problems since switching to it from my n5 with android L preview.
With that said have you tried a factory reset to see if it fixes it.
Next are you rooted? custom recovery?
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fweiner
Tutor
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7 Messages
9 years ago
I am not rooted, nor do I plan on rooting my phone. I am not sure what you mean by custom recovery.
I really do not want to have to reset the phone and wipe it ... I just set it up less than a week ago, and don't feel that I should have to do a factory reset.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
support is going to make you do a factory reset before they will send you a replacement. I rooted and got rid of the god forsaken Att boot image.
After a factory reset it will allow you to do a recovery of your last config and auto download all your apps. Its a nice new feature of lollipop.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
http://www.androidcentral.com/new-automatic-setup-assistant-android-50-lollipop
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fweiner
Tutor
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7 Messages
9 years ago
Will try the factory reset option to see what happens .... I know this is going to be a pain in the neck, but if it fixes the problem it will be worth the effort.
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fweiner
Tutor
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7 Messages
9 years ago
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