My Moto G Stylus 5G (2022) won't access AT&T's 5g Network

Is the phone an AT&T branded device? If you are using an unlocked device, it may not get 5G.  If it is AT&T branded, and other people in your area are getting 5G, call AT&T and ask them if your account is provisioned correctly.

By the way there are considerable complaints about 5G not being all it's cracked up to be. If you have good 4G LTE, I'd almost suggest you leave it alone.  

Hello @Lampasas, 

We'll be happy to help you with the steps to receive 5G signal when you're in an 5G area!

Since you have 5G capable device, it will connect to the nearest 5g tower network if available automatically. If for some reason it doesn't, switch to your 5g network.

Please follow the steps below to receive your 5g service.

• Open Settings
• Select Connectons
• Select Mobile Networks
• Select Network Mode
• Tap the option that includes 5G connectivity, or GLOBAL 
• Restart your phone 

Once you restart your phone, you should see the 5G signal. Please let us lknow if you have any additional questions. If so, we'll be more happy to asssit .

Kailonie J , AT&T Community Specialist 

Hi formerlyknownas and Kailonie,

My phone did not come from AT&T. I purchased the phone from Visible when I used their service for a short time.  The model showed to be compatible with AT&T when I switched over. Maybe this is the problem.

Kailonie, when I open settings there is not an option to select Connections.  I searched all the setting choices and I couldn't find a place to select Network Mode either.  This really strange.  By the way we have a very strong 5g signal in this area.

Thanks for your help.

It's the phone non att moto phones wont get 5G

Hello there @Lampasas, we understand how frustrating this situation can be. After further review for your specific device, it does look like your device is not compatible with our 5G network at this time. We know this is an inconvenience for you.

You can check here for your device's capabilities on our network with your specific device. 

If you have further questions or concerns regarding your device, feel free to reach back out and thank you for coming to the AT&T Community Forums.

DylanD AT&T Community Specialist

Thank you formerlyknownas, Kailonie J, Glimmerman76 and DylanD.  I am disappointed I can't use the 5g service with my Moto phone (it's like new} but the AT&T coverage is much better than Visible (Verizon) or T-Mobile in this part of the world so I will live with 4G LTE.

I do appreciate all of your responses.  This is a good group.

Oh by the way, thank you DylanD for the device capability list.  It will be useful if I decide to purchase another phone in the future.

Absolutely @Lampasas, again we understand that this is a frustrating situation to have happen with your new device.

If you have any other questions or concerns in the future, feel free to reach back out and thank you for being a part of AT&T! 

DylanD AT&T Community Specialist. 

My son has an ATT Moto G 2022 phone. It will not connect to 5G and there is no where in settings to turn off 5G. Please help

Note that the previous poster has created his/her own thread:

https://forums.att.com/conversations/account-usage/att-moto-5g-2022/64d2edddd60bf43e2fb77927