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edwineel's profile

Contributor

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3 Messages

Thu, Jun 30, 2022 3:51 AM

Motorola One 5G Android 12 update

When we expect to have the Android 12 update for the Motorola One 5G on AT&T Network?

Accepted Solution

Official Solution

ATTHelp

Community Support

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195K Messages

1分前

Hello @edwineel, we'd love to help with getting your device updated to the latest software version.

 

Feel free to review and continue to check for an update on your device using the following steps:

  1. From the home screen, press the OK button. Press the navigational buttons to highlight the Settings app, then press the OK button to select.
  2. Press the right or left button to navigate to the Device tab. Ensure that Device information is highlighted then press the OK button. Press the down button to scroll to and view the Software information. 
  3. From the Device Information screen, press the down button to highlight Software Update then press the OK button. Ensure Check for Updates is highlighted then press the OK button. 
  4. If an update is available, follow the on-screen instructions to perform the update. If an update is not available, press the OK button.

Please be advised, when a new software update becomes available for your device, a notification with instructions for downloading it will be sent to your device. We do not have advance knowledge of the update but learn of the software update at the same time it is made available to customers.

 

We hope the information provided helps and feel free to reach back out if you have additional questions or concerns. 

 

Thank you!

 

Ashley, AT&T Community Specialist

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195K Messages

1分前

Hi there @edwineel, thank you for your response.

 

We do not have advance knowledge of the update. When a new software update becomes available for your device, a notification with instructions for downloading it will be sent to your device.

 

We hope this information helps! Thank you for reaching Community Forums.

 

Ashley, AT&T Community Specialist 

Contributor

 • 

3 Messages

1分前

Thanks for the instructions. I was asking specifically for the Android 12 update. Any dates for that update?

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