Mobile hotspot claiming no available data is unlimited
This is a Samsung Lz phone. I've used the mobile hotspot on my $65 unlimited data plan for almost a year with no problems. Last night the Samsung Internet app automatically updated and shut off the mobile hotspot. Since then, whenever I connect to it on my laptop or Xboz One, it claims additional authentication is required, then takes me to what would ordinarily be a typical authentication portal. Here it states no data is available and takes me to the preaid login to refill my account.
Just to be sure, I refilled the account numerous times, spending almost $200 switching to the $45 plan and back, whixh worked until the phone died. Then it went right back to the previous song and dance, taking me to the portal and asking for more money.
I don't know how thia is related to the Samsung Internet app update, but there's clearly a correlation. I've tried everything. Now I can't access the internet except through my phone. I can't do my work, play games or watch media. This is an error with ATT or with the phone and the troubleshooting feature is useless because when it asks my problem it amazingly replies it has nothing to say about hotspots. Which I find very surprising.
What do I do? I'm out of ideas.