Message 6 when calling one number from one location, but call goes through elsewhere.

Hello @Tracher,

Thank you for providing us with those additional details.

We're not seeing any ongoing service issues affecting any of the areas that you've mentioned as of right now.

Does your mother also have AT&T as her wireless service provider?

If not, has she already had a chance to reach out to her carrier for further investigation?

If she is with AT&T, we recommend that you review this forums post on Dropped calls and Connectivity issues, which contains some great tips for people who are experiencing service issues..

She could also benefit from Staying connected with Wi-Fi Calling to talk and text over any active Wi-Fi connection.

Let us know if this was helpful!

Sean, AT&T Community Specialist

Hello @Tracher,

We'd be more than happy to take a closer look into why your phone calls haven't been going through sometimes.

Please provide us with a few more details, so that we can better assist you:

• What is the make and model of the wireless device that you're using?
• Is your cell phone's software up to date?
• Does this occur with any other contacts when you try to call them?
• Also, what is the zip code for the immediate area where you experience this problem?

Please let us know.

In the meantime, you can use our Troubleshoot & Resolve Tool to fix Phone Call issues. Simply select your device and the issue, then follow the steps to find a solution.

We hope this helps and look forward to hearing back from you soon!

Sean, AT&T Community Specialist

Thank you Sean,

   I have a OnePlus 6 and have verified that my system software is up to date. I have not experienced this issue with other numbers in the same area, including cell phones in the same home as my mother when I call. I find the issue when calling from the 08610 zip code and calling into the 18505 area. 

    Some additional things I've tried since my initial post was adding a 1 before the number, updating contact information, and calling different times of day to try to troubleshoot or isolate the problem but with no success. I recently was in the 08879 area and had no issues calling the number, so I believe that eliminates the number being blocked.

Thanks again Sean for the quick reply!

She is with another carrier so I will work with her to follow up with her service provider. If we do come up with a solution I will be sure to post for you and others. Just one additional twist is I can text her just fine, so not affecting that service.

Thanks for the help!

Hello @Tracher,

You're very welcome!

We'll absolutely be here if you still need assistance, so feel free to reach back out to us whenever you're ready!

Sean, AT&T Community Specialist