AT&T Community Forums

Loaner or THE LACK OF!! :(

I have a Samsung A6 that has been giving me problems. Today, I have visited a store, been on hold for 3+ hours only to be told, loaners DO NOT EXIST! I went to the store and was told to contact customer service and they would send me the loaner, A LIE!! Call customer service and was told to go back to the store so I ask for the number to the president, because this is so upsetting to get the run around on a defective phone that ATT sold to me!!! Finally, I get to speak to a Lyssa in the Philippines and she tells me the truth, loaner phones do not exist and that I would need to buy another phone and get a new line. I AM NOT HAPPY ABOUT THIS AT ALL. ATT IS ABOUT TO MAKE ME CONTACT MY (Edited per community guidelines) AND START A (Edited per community guidelines) (Edited per community guidelines). WHO ALL IS ON BOARD!! DEFECTIVE MERCHANDISE IS NOT A PROBLEM THAT NEEDS TO BE CHARGED TO THE CUSTOMER!!!

Responses

Constructive

Former Employee

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31.4K Messages

3 years ago

you are limited to binding arbitration. There are no loaner phones.

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Constructive

Former Employee

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31.4K Messages

3 years ago

also there is no number available to the public to contact the ceo president

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Lilybell2

ACE - Professor

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2.1K Messages

3 years ago

I don't see why you would need a new line. You should be able to move your current SIM card to another phone.

There are no loaners, you would need to buy a new phone, but you could get something cheap. It's always good to have a backup around.

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formerlyknownas

ACE - Sage

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107.5K Messages

3 years ago

How did I miss this one last month. I don't know of any cell carrier that loans phones. If you have a defective phone that is within the warranty, you can contact AT&T oh, they will ship you a warranty replacement, and then you ship back the defective phone.
After the one-year warranty expires you are on your own to purchase your own replacement. AT&T does not make phones, and they are not responsible for them once they leave the store with you

2

M

MsPris

New Member

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3 Messages

Not offered this in the store nor online so that isn't/hasn't been an option for me!! ATT doesn't offer loaners nor a phone to use while yours is in repair. Told to buy a new phone and hope my repair is back within the 14 days that I would be allowed to return the new one. New line I would have to pay but they would possibly waive my restock fee. Not worth it and looking for a better carrier!
ATT is not for me!!

Like

3 years ago

0

formerlyknownas

ACE - Sage

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107.5K Messages

I do not know of any carrier that offers you a loaner phone.
No carrier is responsible for your broken or defective phone. I don't quite understand why you think this is AT&T is problem or fault.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

M

MsPris

New Member

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3 Messages

3 years ago

Not offered by my ATT. Options are to buy another one and hope it's returned by the 14 days. They offered to waive the restock fee but I would have to pay for the new line. Not worth the hassle because the issue began with the defective phone they sold me. I am looking to get another carrier and be done with ATT.
#ATTISNOTFORME

5

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Constructive

Former Employee

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31.4K Messages

you can purchase a 29 dollar prepaid phone and put your sim in it to use until yours comes back, then you have a 29 dollar spare if anything happens to your phone again, they will ship or you can do front door pickup

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

3 years ago

GLIMMERMAN76

ACE - Expert

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23.6K Messages

@MsPris No carrier does loaner phones. This is 2020 not 2005. All carriers dumped loaner phones. I have no idea what you expected actually. The a6 was released in May of 2018 I would be surprised if you had any warranty left anyway.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

formerlyknownas

ACE - Sage

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107.5K Messages

If I remember the A6 was a bargain phone.
After two years of course it broke down, the battery's probably dead

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

Constructive

Former Employee

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31.4K Messages

@lizdance40 is it possible one of the phones i posted is a better phone than the A6 ?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

3 years ago

0

formerlyknownas

ACE - Sage

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107.5K Messages

The A6 was about a $250 lower of the mid-range type phone. It would be equivalent to the Samsung A50, which sells for around 300 to 350 now.
Hardly flagship, but not a prepaid cheapo either.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

MsPris

Loaner or THE LACK OF!! :(

Constructive

Constructive

Lilybell2

formerlyknownas

MsPris

formerlyknownas

MsPris

Constructive

GLIMMERMAN76

formerlyknownas

Constructive

formerlyknownas

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