LG G8X Thinq won't update to android 10

Hello Hsrrison10, we're here to help you with you system update.

We have a few questions.

• Is this a branded AT&T device or an unlocked device purchased from a 3rd party seller? This will tell us if the device is eligible for AT&T Network.
• What is the make and model of the device? Tap About Phone or About Device to view the model name and number

Let us know so we can assist you.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist 

My model number is LM-G850UM. I bought it off eBay labeled as AT&T locked 

We appreciate your response, @Hsrrison10.

Since your device model is compatible with the AT&T network, we want to confirm any error messages you're receiving when attempting to update your software. 

• Make sure your device is fully charged and connected to Wi-Fi.
• Swipe down from the Notification bar and select Settings.
• Scroll to and select System, then About Phone.
• Select Software update, then Update now.
• Follow the on-screen prompts to download and install the update.
• The device automatically restarts once the new software successfully installs.

In the meantime, we'd suggest for you find ways to troubleshoot & resolve to fix software update issues.

Let us know if this helps, if not we'd be happy to continue to assist. 

Thanks for reaching out to the AT&T Community Forums.

Lynn, AT&T Community Specialist

I have followed all the instructions but it still won't update

Ive had the reach around on this from LG, AT&T and cricket with no resolve to fix this issue at all I have a AT&T branded lg G8X thinq but using Crickets service which is AT&T and this is a useable phone on crickets service and no updates are pushing its also on stock firmware 9.0 from september 2019 and I followed what the tech last night told me to do and still not getting updates at all then I talked to another AT&T agent literally 2 hrs ago and got a supervisor and they both told me since your service is with cricket they will have the update for you even though the this model cricket never sold I chatted with cricket that had no idea what I was talking about 

@Hsrrison10 Did they ever get you a solution to this