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muhammadaltaf's profile



1 Message

Saturday, July 8th, 2017 2:01 PM

I was updating T-mobile and suddenly switched off permanently

I bought LG v10 (T-mobile) i was updating it and suddenly it switched off and never come back...nothing appear on screen completely OFF anyone have solution please share ...kindly  help me.

Community Support


221.3K Messages

6 years ago

Hello @muhammadaltaf,


Having your device turn off and not come back on is definitely worrisome. I am so sorry you’re experiencing this! I would love to help.


We have a great Troubleshoot & Resolve Tool, which will walk you through steps to see if we can get your phone turned back on. First, please ensure your specific device is selected. Then, under Device/software issues go to > Power and battery > Device won’t power on. From here choose the answers accordingly.


I want to follow up with you on this. I am going to send a private message to your Forums Inbox. You can find it in the upper right hand corner of the screen, please be on the lookout!


Thanks so much for your time, and I hope you enjoy the rest of your day.


Jess, AT&T Community Specialist

ACE - Sage


111K Messages

6 years ago


You have a non ATT device, contact T-mobile or insurance.  


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