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New Member

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6 Messages

Thursday, September 15th, 2022 8:04 PM

I bought an AT&T phone & got the unlock code from AT&T. I am using another carrier-but phone still looks for USB tethering authentication.

I got an official unlock code directly from AT&T for my LG G5 H820 phone.  I am using another carrier. Later on, I had a broadband outage at work and tried to use my phone's USB tethering during the outage.  However, an AT&T popup said the phone could not authenticate the connection or something like that.  I could not finish my work nor send the email.

However, my chat with the AT&T agent when I was applying for the unlock code told me otherwise. (see transcript below)  The AT&T agent ASSURED ME that the tethering would no longer need authentication.  Please instruct me as to how to bypass verification so I may use my phone for broadband during an outage. Here is the transcript of the chat:

AT&T Company Chat Transcript

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Reference Number: 16592282274936639

DATE/TIME: 2022-07-30 07:39:59

[Lilly] : I have successfully created high priority case for device unlock. Here is the case ID:CM20220730_154231619 , you will receive a confirmation email within 48 hours stating that your device has been unlocked. Once the device is unlocked you can use any carrier of your choice.

 

[Me] : The email will have unlock instructions?

 

[Lilly] : yes, you will get the unlock code and instructions too.

 

[Lilly] : once you received unlock code all you need to remove ATT sim card and insert non-ATT sim card.

 

[Me] : And this will remove the tethering authentication requirement?

 

[Lilly] : Yes, you are correct.

 

[Lilly] : Once the device is unlocked you will not face any issues.

[Lilly] : I have created the case for unlocking tethering authentication.

 

[Lilly] : Please be rest assured on this, once it unlocked you will not face any issue, I have taken complete ownership of this issue.

GLIMMERMAN76

ACE - Expert

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23.5K Messages

5 months ago

The agent was wrong the software on the phone is still ATT software.

Unlocked means it can use data make calls and send texts that is all.  Tethering is not part of that.

New Member

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6 Messages

5 months ago

Wrong? Is that what you call it?  The agent was not just wrong, SHE WAS LYING.  I've had several other phones that had no tethering restrictions.  Why can't AT&T remove the authentication?  AT&T has a terrible business model.  I was with them for decades, paying thru the nose for land lines and cell phones.  I despise them now, because of their price gouging and dirty tricks like this.   Businesses should look at themselves and figure out why their present and former customers hate them.  AT&T only serves their shareholders.  AT&T spent $3 BILLION in 2008 on their MORE BARS IN MORE PLACES campaign. That claim was PROJECTED, it was not FACT at the time.  I have operated my own business for 40+ years, never have advertised.  I always observe the Golden Rule.

sandblaster

ACE - Expert

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62.2K Messages

5 months ago

Why do you assume the agent actually knew the answer and purposely gave you false information? No, they weren’t lying, they were just clueless. Those chat agents are not phone experts. As noted above, your phone still has ATT software on it. It’s that software that restricts hotspot/tethering to ATT.

New Member

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6 Messages

5 months ago

You are unbelievable!!!  The agent didn't know the answer, yet told me something as if it were the truth.  That is lying!  
GLIMMERMAN76

ACE - Expert

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23.5K Messages

5 months ago

I am trying to figure out why you are using a phone that is that old anyway.  LG left the phone business last year.  Its running a insecure version of android.

And just a FYI most companies these days source those chat agents out to the Philippines.   So over there they do not have companies like ATT and Verizon that software block features.

New Member

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6 Messages

5 months ago

Old phone? What? Are you a phone snob sheeple?  And just an FYI, a person can carry any phone they want to.  My criteria for a phone is a removable battery and a card slot.  I don't trust anything associated with Big Tech.  I've NEVER had any banking apps on my phones.  I've been (Edited per community guidelines) and installing custom ROMs for years.  March 7 2010: The very first Android phone AT&T released was the Moto Backflip.  It was my first Android.  I got one, rooted it and installed Cyanogenmod.    

So you are saying, it's OK since the Philippines (HIRED BY AT&T) don't know their facts (and can barely speak intelligible), they can just make up anything and put it in a chat message?  If the GIANT AT&T tech company can afford to pay $49 BILLION dollars for DirecTV, they can hire Americans to man the phones. 

AND how did you get your "Achiever Award"?  ... More like "Most Condescending"....

(edited)

GLIMMERMAN76

ACE - Expert

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23.5K Messages

5 months ago

Blah blah blah I can root a phone.  Your not even a Att customer anymore so what's the point.  If you know how to root a phone you can remove the block with adb commands.

Removeable batteries and sd slots are dead just a FYI.

Also Att sold dtv plus all other tv stuff.

(edited)

sandblaster

ACE - Expert

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62.2K Messages

5 months ago

The agent didn't know the answer, yet told me something as if it were the truth. That is lying!

You don’t seem to understand what a lie is. If the agent believed the answer they gave you was true, that’s not a lie. A lie is when you purposely give information you know is false. I’m not saying they didn’t lie, maybe they did but you don’t know that for sure. Believe it or not, lying to a customer is a fireable offense. Do you really think the agent would risk their job on something like that? If you really want to believe they lied, go right ahead. I’d hate to be that cynical. 

New Member

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6 Messages

5 months ago

The chat agent ("in the Philippines") apparently will say anything to get great feedback, rating, whatever...   So basically, you are saying that the AT&T customer (chat) service is pointless and worthless because of "those chat agents (in) the Philippines"

And it sounds like AT&T is saying the same thing about this forum.  Why else would AT&T mandate this disclaimer at the end of each of your posts?:

"*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party."

GLIMMERMAN76

ACE - Expert

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23.5K Messages

5 months ago

Because we are not Att employees.  Even employees on here have it if they are not forum reps

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