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MJChester's profile

New Member

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10 Messages

Fri, Jun 24, 2022 1:01 AM

How do I keep WIFI Calling enabled on Samsung Ultra 22

Button clicks back/stays closed 

ATTHelp

Community Support

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195.7K Messages

2分前

Hello @MJChester, we want to look into your concerns regarding Wi-Fi calling being enabled on your Samsung Ultra 22 device. 

 

Please be advised, this device may not be compatible with Wi-Fi calling since it's not listed on our Wi-Fi Calling compatibility list. Feel free to review our list to confirm all devices that allows this feature. 

 

We hope this helps and thanks for contacting the AT&T Community for help. 

 

Lynn, AT&T Community Specialist

New Member

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10 Messages

2分前

Yet I received the Samsung Ultra from AT&T, it appears extremely unfair practice 

ACE - Sage

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98.6K Messages

2分前

If you purchased the phone from AT&T oh, of course it is compatible with AT&T Wi-Fi calling. Whatever the reason there's a problem it is not the model of phone that AT&T provided. It could be a botched update by Samsung.

Or it could be that you're e- 911 address cannot be verified?  

Or it could be that you are already out of the United States and cannot enable Wi-Fi calling? 

More information might help

New Member

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10 Messages

2分前

Thanks, I am not out of country and where do I check e-911 setting?

ACE - Sage

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98.6K Messages

2分前

It should be asking you for an e911 address when you try to turn Wi-Fi calling on.

Has it ever worked?  

Was this phone replaced by insurance or warranty?  New? 

ATTHelp

Community Support

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195.7K Messages

2分前

Hello @MJChester, we want to help you with your WiFi calling.

 

If you haven't already, we recommend the following steps to enable Wi-Fi Calling on your device:

 

For Android: Wi-Fi Calling is located in Settings, Call Settings, and Quick Start menu, and is enabled from any of these locations.

For iPhone: Go to the Settings menu on compatible device, click Phone Settings, and set up Wi-Fi Calling.

 

Customers are asked to provide an address for E911 emergency call routing. No additional software or apps are needed.

  • So that you can be located for 911 services, it is important to provide the E911 address where you are most likely to use Wi-Fi Calling. 
    • The address can be updated in the Settings menu at any time by selecting Change Address in the Wi-Fi Calling setting menu. 
    • Customer should keep the E911 address of their Wi-Fi Calling location up to date to ensure proper routing of emergency calls.
  • What if your address is from the USVI or Puerto Rico and is not found for the E911 requirement?
    • Any US address that can be validated will work for Wi-Fi calling and even NumberSync. If you are in a location that is not able to be validated, you should engage local government to aid in facilitating the Geocoding of addresses.

Find out more at Stay Connected with Wi-Fi Calling.

 

We hope this info helps!

 

Mellira, AT&T Community Specialist

 

New Member

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10 Messages

2分前

No it does not help. As I wrote, the WiFi calling button will not stay to the on position. 

ACE - Sage

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98.6K Messages

2分前

You'll have to contact AT&T directly and make sure that your line is correctly provisioned, and correct IMEI. I don't know if you had a previous phone on that line, either an iPhone, or a phone not capable of Wi-Fi calling, I'm just guessing as there is no reason a new, un-refurbished At&t phone won't work as designed.

    

ATTHelp

Community Support

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195.7K Messages

2分前

Thank you for reaching back out with a update @MJChester.

 

If the Wi-Fi button does not stay on or is grayed out this may indicate that the device is not compatible for the Wi-Fi feature. Check out our list of compatible Wi-Fi devices and verify the make and model allows for this feature. 

  • If Wi-Fi is disabled, select the Wi-Fi switch to enable Wi-Fi services. When Wi-Fi is enabled, select the desired Wi-Fi network to establish a connection.
  • If connecting to a secure network, enter the Wi-Fi password then select Connect. Secure networks will display with a Lock icon.

You can update the E911 address at any time in the Wi-Fi Calling menu on your cell phone. For additional troubleshooting steps we encourage you to reach out to the device manufacture. We're here if you have any questions. Thank you for visiting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

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