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New Member

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6 Messages

Wed, Aug 25, 2021 5:46 PM

Does Visual Voicemail transcription work on any AT&T androids now?

I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be able to read the contents of the vm. I can't get anyone at AT&T to listen to what I'm saying - they just keep sending me the same instructions for visual voicemail, when it WILL NOT WORK ON MY CURRENT PHONE MODEL. 

I want to buy a new phone that will give me what I need. i do not want Apple. Does anyone have any suggestions?

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.3K Messages

1年前

Let us share some helpful details about why you can't read your voicemails @.     

 

AT&T no longer offers the voice transcript feature for your device so you will not be able to read your voicemail messages.

 

You should visit our AT&T website and select Wireless>Phones & devices, then view other devices we offer that do support Visual Voicemail transcription. (You can read about device features and specs by selecting device help.)

 

Also, here's a reminder of what's required for Visual Voicemail:

  • Have a smartphone and data plan that includes Visual Voicemail (included on most wireless and PREPAID smartphone data plans)
  • Use your own smartphone - you can't set up voicemail from another phone
  • Connect to the 4G LTE data network
  • Install the AT&T Visual Voicemail app if your Android device doesn't already have Visual Voicemail built in or the app pre-installed

Let us know if this helps.

 

Thank you for contacting the Community.

 

Jonye, AT&T Community Specialist    

New Member

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6 Messages

1年前

This makes no sense. It is a brand new phone (rolled out in 10/20). I have the top of the line unlimited plan, so visual voicemail is included. I cannot download the VVM app because it says my device is not supported. 

Is it because I am on 5G? How soon  might this service be available for 5G phones? 

This is just unacceptable for an $800 phone NOT to transcribe voice mails. 

ATTHelp

Community Support

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200.3K Messages

1年前

Hey there @sdfgarcia67 we'd be glad to provide you with the answers to your questions.

 

We've confirmed that your device is eligible for Visual Voicemail though, you are unable to review a transcript of the messages. Please review the previous post for devices that are eligible for that feature, and to review it in a text message format.

 

We hope this helps and thanks for reaching out!

 

Lynn, AT&T Community Specialist

ACE - Sage

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100.3K Messages

1年前

Really Lynn? 

Visual voicemail and transcription is a feature on iPhones.

Android phones do not have the option to view transcripted voicemail on AT&T service.

New Member

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6 Messages

1年前

The Visual Voicemail offered on this phone only provides a list of the voicemails in the inbox, not transcription. It does me no good to know that someone has left me a message. I need to read the contents of the message. 

I am flabbergasted that anyone would ever think that a LIST of who has left voicemails would be helpful for anyone. I work in the meetings industry, and the ability to read what people are communicating to me is critical to my job function. I am not always in a position to call my voice mail to listen to the messages, so I need to be able to read them. 

The read function simply does not work on this phone. The only VVM provided is a list of the messages. 

ACE - Sage

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100.3K Messages

1年前

@sdfgarcia67

You have switch to iPhone or Verizon.  AT&T no longer offers transcription on Android.  Haven't for a few years now 

New Member

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6 Messages

1年前

That's simply not true. My Pixl 3 on AT&T transcribed email. I quit using it in April. 

Lilybell2

ACE - Professor

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2.1K Messages

1年前

I've been using visual voicemail on a Pixel since the first Pixel in 2016 and now on the Pixel 5.  I don't think I could cope with voicemail without the transcription, which should never have the temerity to call itself visual voicemail.

ACE - Sage

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100.3K Messages

1年前

@sdfgarcia67

That's a Google feature, not an AT&T feature.

New Member

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1 Message

7分前

AT&T needs to fix this ASAP. This is just one more reason on the ever growing list of reasons that I regret joining AT&T last month. It has not been a pleasant or smooth transition and now I have lost access to message transcripts which I had on Verizon and T-mobile. Switching to AT&T has been like stepping back into the dark ages. 

(edited)

Lilybell2

ACE - Professor

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2.1K Messages

7分前

Unfortunately, it's highly doubtful that AT&T will change anything.  It doesn't make much sense to pay a fortune for a smartphone only to have it dumbed down by a carrier. 

ACE - Sage

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100.3K Messages

7分前

@Tbush26

Easily resolved....

I like the transcription feature but neither Verizon or AT&T transcription was any good . Even iPhone transcription is extremely poor.   Some of the transcription I received was flat-out obscene because of poor voice recognition. 😲. 

I was also very unhappy with the quality of my voicemail greeting. I felt it was muffled and hard to understand. I got a lot of messages left for a completely different person because the outgoing greeting was so poor quality. 

I downloaded 'You Mail' , free version.

It's actually a really great application, it includes a Spam blocker.  The voice recording is very high-quality, much better than the carrier outgoing message, or even my custom recorded message. The transcription is nearly flawless. It also gives you an extended time to get to your phone, you have about 10 Rings instead of 6.   You can set up custom greetings and switch between the custom greetings without having your previous greeting erased.  Which is extremely handy if you're using a phone for business as well as personal purposes, or if you're going to be traveling outside of a coverage area and don't wish to receive any phone calls , you just create a vacation notice.

I'm always a little tempted to pay for the premium version, but I don't see the purpose of paying for something that works quite well for free.

   If it's some point I was required to pay to continue to use the application I probably would do so. 

    If you do decide to use this application you have to redo the call forwarding if you change your cell phone provider.   Not a big deal it's something you have to do when you set up your voice mail with a new cellular provider anyway. 

ACE - Sage

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100.3K Messages

7分前

I forgot to mention the paid version does allow you to connect a separate phone number to one voice mailbox. If you are using two separate phones one for business one for personal and are willing to pay the extra fee, it might be worth it

New Member

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2 Messages

6日前

Just switched to att

Always had android and transcription worked great

Same visual voice-mail

Make it work on my fold 4

ACE - Sage

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100.3K Messages

6日前

As you can see in the above thread I had switched to YouMail. It worked quite well but I have since switched to using Google Voice and forwarding my unanswered calls to Google Voice I get an excellent transcription.

AT&T's transcription never worked well.  

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