3 Messages
Device unlock help
I went to att.com unlock device and submitted request.
for my Samsung A12 phone
I have had for multiple years
Bill is up to date.
it is not a prepaid phone I bought directly at a ATT store with 3 other iphones.
I get the email with below info.
Hi Christopher,
Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request.
Thanks for choosing us,
AT&T
I need to unlock this phone as I switched carries and moved my number already.
now I have a non working phone for calls and texting.
formerlyknownas
ACE - Sage
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110.8K Messages
7 days ago
Well as we say so often you should always unlock your phone before you switch service providers. Because you're right you can't use the phone because you didn't unlock it before switching. It now could take a couple of weeks before your final bill registers as paid
The a-12 is sold for prepaid. Does not matter if you used it on postpaid. Search the app drawer for the unlock app which is probably labeled something AT&T unlock. You could try submitting as an existing customer with your security pin code. Your account would probably not be off the system yet.
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ATTHelp
Community Support
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221.1K Messages
7 days ago
Hello, we're happy to provide the information to help you resolve the concern.
Like Ace mentioned, you can unlock the device by following the instructions given in the link below:
Unlock your device
If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance.
Hope this information helps.
Thank you for visiting AT&T Community Forums!
Kelly, AT&T Community Specialist.
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LCJ
3 Messages
6 days ago
That number is an automated system that will not help with unlocking a device.
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ATTHelp
Community Support
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221.1K Messages
6 days ago
Hi, thank you for contacting AT&T Community Forums.
We're here for you, we understand your situation. Please meet us on a DM for better assistance. We have already initiated a DM for you.
Donald, AT&T Community Specialist
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LCJ
3 Messages
5 days ago
Donald you are awesome.
Thank you for helping me unlock my phone.
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