AT&T Community Forums

Can't make/receive calls , Or use internet but can text

I just bought this phone on 06/10 brand new from the store. I got a Motorola Moto G Play.

My internet doesn't work and neither do incoming/outgoing calls, but I can send and receive text messages.. I went to put in the MMI code for Cal forwarding.. and got Network error or wrong MMI entered..

Responses

ATTHelp

Community Support

•

207.2K Messages

8 months ago

Hello juiceythaghostt22, let's look into why you're not able to make/receive calls, and the internet is not working.

Learn how to resolve issues with making and receiving calls and texts by checking device settings, such as airplane mode, call forwarding, blocked calls, functions such as Emergency Calls Only, and operating software versions.

Try these tips to get your phone working again

Turn your phone off and back on.
Try calling the number again.
Make sure your software’s up to date: Go to att.com/softwareupdates.
Confirm you have wireless service. Make sure you have a signal. Check our network coverage map.
Turn off call forwarding. Press #21# on your phone and then the Call, Send, Talk, or Receiver key.
Check that you aren’t blocking calls.

More troubleshooting tips.

ff airplane mode. Most phones show an airplane icon when airplane mode is on.
Check your SIM card. You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only.
Get device support.
Service suspended? Find out how to reactivate your wireless service.
If you have AT&T ActiveArmor mobile security, you can see a list of blocked calls and why they were blocked. Learn more about AT&T ActiveArmor

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

Jeff, AT&T Community Specialist

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