AT&T Motivate (V341U) picture / screenshot issues

Hello ShiyoKozuki. This definitely is not the experience we want you to have when trying to use your camera or downloading screenshots or photos to your device. 

To be able to resolve your device concern, please try the following steps and let us know if this leads to a resolution for you! 

1. Power cycle your device. 

- turn your device completely off and back on to see if this will reset and correct the storage settings on your device. 

2. Re-try backing up your storage to the SD card. 

- First see if your storage is located in the desired location. If not, and you need assistance with backing up your storage to the SD card for your device, follow this helpful guide. 

- From the home screen, swipe up to access the Apps tray then select the Files app.

- Navigate to and select and hold the desired file(s), then select the Menu Icon that has the 3 dots in a vertical line. 

-Select Copy to, then select Continue to confirm.

-Note: If the Google Files app does not already have permission to access your SD card, select ALLOW ACCESS TO "SD CARD" then select Allow to confirm.

3. Power cycle your device again. 

- After backing up your storage to the SD card again if it was not previously, turn your device completely off and on again to see if this resolves your situation. 

If after these steps, you are still not able to use your camera, take screenshots, or download photos. Please let us know, and we can take a deeper dive into your issue.

Thank you for being with AT&T and visiting the AT&T Community Forums! 

DylanD Community Specialist 

Step2

-Select Copy to, then select Continue to confirm.

The only option it lets me select is "intertnal storage" 

My SD card is formatted as internal storage. When I try to copy, it says files not found. When I try to open, it says file does not exist.

I don't understand why these files exist but also don't at the same time, I'm very confused.

Hello ShiyoKozuki, we're here to help you manage your storage.

The Storage settings menu allows you to manage internal storage on your
phone and provides menu choices for an optional SD card (not included)

1. From the HOme screen, swipe up to access Apps and tap Settings.
2. Tap Storage. Tap to view storage amount used by each app.
3. Delete backed up files by tapping FREE UP SPACE

Storage manager removes backed up photos and videos from your device.
Slide the Storage manager switch to the On position to enable the
storage manager.

Tap SD card to view files stored on your SD card.
Tap to unmount the card to allow for safe removal.
Tap SD card > MOUNT to mount the card and make it available for use.
Tap SD card > > Storage settings > Format to format your SD card.

Let us know if this helps.

Thank you for visitng AT&T Community Forums!

Carlton, AT&T Community Specialist

Following those directions, it tells me my SD card is formatted as internal storage.

Hello Baggio08, we're here to help you with your storage.

Let's meet in a Direct Message so that we can troubleshoot your device. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to speaking you!

Carlton, AT&T Community Specialist