Former Employee
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408 Messages
Android Play Store won’t load or download apps
Having a problem loading the Play Store on an android phone or tablet? Check out the following tips to get this issue resolved.
There’s nothing more frustrating than trying to check out that awesome new app only to discover that your Play Store isn’t loading. I’ve personally had this happen on a few Android devices with the main culprits being ones I haven’t used in a while.
Fortunately, I’ve found there’s a simple solution that resolves this issue in almost every case.
Accepted Solution
Official Solution
ATTKevin
Former Employee
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408 Messages
7 years ago
When the Google Play Store isn’t loading, this most commonly occurs due to a difference in the time that your device is reporting, and what the server thinks is accurate. To fix this, we need to update the date and time on your device.
After running through these steps, you should now be able to access the Play Store. If you need additional assistance, check out Google’s troubleshooting guide.
Sound off in the thread below. Has this happened to you? Did this help solve your issue? Let me know!
-Kevin, AT&T Community Specialist
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Nicanotpc
Contributor
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2 Messages
7 years ago
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RSC909
Contributor
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1 Message
6 years ago
Nope didn't work for me either
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tim horton
Professor
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1.3K Messages
6 years ago
Try these steps:
Force close play store
Reboot phone
Clean play store cache
Clean play store data
Uninstall and reinstall play store
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Nannas
Tutor
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4 Messages
5 years ago
I uninstalled an app and can not reinstall it because of the original problem with installing issues so I don't think it would be a good idea to uninstall the play store app. 😒
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