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Nallheather's profile

New Member


1 Message

Sun, Jul 24, 2022 5:29 AM

Why is my internet not working when I sign on my mobile hotspot

No internet connection on my mobile hotspot. Account says I have no amount due and I have a 90.00 account balance

Accepted Solution

Official Solution


Community Support


200.7K Messages


Hi Nallheather, we are here to help with your mobile hotspot connection!


We recommend checking your mobile hotspot usage to keep track of how much data you are using. Learn how to set up your mobile hotspot and see if your wireless plan includes mobile hotspot use. You'll need to change device at the top of the article to get personalized help. 


If this doesn't help, let us know the type of device you are currently using, the plan that you have and if you still have enough hotspot data on your plan to use, and we'll get started on a resolution. 


We look forward to your response or update!


Thank you for visiting the AT&T Community Forums!


Rhoda, AT&T Community Specialist 

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