New Member
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2 Messages
Unlock Request trouble
I have been trying to unlock my iphone 8 which is fully paid and meets all the requirements but the process has been rough with no solutions. When I first tried unlocking the phone I did not get the email after I submitted the form; only emails saying I was too late confirming the request However, after a couple of attempts, I did finally get the emails after submitting the form but when I would check the status of the request I was denied immediately saying would I need to redo the form and press the no option under "do I have an at&t phone number" which I clicked every time which prompted me to copy paste my IMEI #. After countless resubmissions, it is now telling me I have to wait 30 days to try to unlock my phone again and I just don't have that type of time. I have a job and I really need my phone fixed soon. Can anybody help me? And could an at&t store near me help me unlock my phone?
formerlyknownas
ACE - Sage
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105.4K Messages
3 months ago
You can file a routine FCC complaint online. It's a simple form. It does require that you have a contact phone number inside the USA. The complaint is forwarded back to AT&T upper management and someone will call you
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Grayson_M
New Member
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2 Messages
3 months ago
Thank you so much
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ATTHelp
Community Support
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210.2K Messages
3 months ago
Hey there @Grayson_M, we know how important it is for you to unlock your iPhone 8 device, and we want to do all we can to help!
Since you've stated you don't have an AT&T phone number, you'll need to wait the 30 days before you're able to submit another request. Be advised, our AT&T stores don't have the capability of unlocking your device and this will need to completed online.
We do apologize for the inconvenience this may cause, and we hope you're able to immediately resolve your concerns.
Thanks for reaching out to the AT&T Community Forums.
Lynn, AT&T Community Specialist
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