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MihailRiabokon's profile

New Member

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3 Messages

Monday, September 19th, 2022 10:29 AM

Unlock esim on iPhone 11 Pro Max

my iPhone 11 Pro Max (NWGJ2LL/A)

can't connect esim.  when installing, I get a message that my device is blocked by the operator.  while all physical sim work.

I've tested esim with different operators but none work.  I read on the forums that the operator should help in this matter.  unlocking this option.

ACE - Expert

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13.1K Messages

1 year ago

www.att.com/deviceunlock

If your phone is eligible, it will be unlocked.

Make sure that you acknowledge the unlock request email.

ACE - Expert

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64.7K Messages

1 year ago

I get a message that my device is blocked by the operator.  while all physical sim work

@MihailRiabokon Are you saying a physical sim from a different carrier works but an esim does not? What does your phone show under settings/general/about/carrier lock?

New Member

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3 Messages

1 year ago

in the settings there is information that the sim is not blocked by the operator.  But at the same time, when I scan the qr code of esim, I get a message that my phone is blocked under another operator and I should turn to it.  judging by the phone model, I concluded that the blocking is from at & t

ACE - Expert

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64.7K Messages

1 year ago

in the settings there is information that the sim is not blocked by the operator.

Then your phone is unlocked. Whatever is causing you to get that message when trying to install an esim, it’s not ATT. There is nothing more ATT can do for you.

New Member

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3 Messages

1 year ago

Found an article with a similar problem.  Perhaps this reference describes the problem better.

https://forums.att.com/conversations/apple/esim-unlock/624064c9b39c3c6f3955820f

Community Support

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229.6K Messages

1 year ago

Hello @MihailRiabokon, we understand your experiencing errors when attempting to connect your eSim to your iPhone 11 Pro Max device, and we'd like to help confirm why.

 

Based on the information you've provided to us, we want to invite you into a Direct Message for further help. Please check the message icon in the upper portion of the page and reply. 

 

We look forward to assisting further and checking for any provisioning errors on your device or account.

 

Lynn, AT&T Community Specialist

 

 

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