Turbo Hotspot 2 not receiving temporary account password

Hello, @dashank11003! Thank you for clarifying your question about your AT&T Prepaid Account.

We recommend the following steps to reset your password:

1. Go to the AT&T PREPAID sign-in page.
2. Select Forgot Password.
3. Enter your wireless number and choose Request Online Password or Request 4-Digit PIN (you can select both).
4. Select Send PIN Temporary Password. We’ll send a text with a temporary password. 
5. Enter the temporary info and select Continue.
6. Follow the prompts to create a new online password or four-digit PIN.

Also, make sure you meet all the password requirements.

We hope this information is helpful, and please let us know if you have any additional questions.

Thank you for reaching out to the AT&T Community Forums!

Rachel, AT&T Community Specialist

Good afternoon @dashank11003, we know how vital it is to have your password available, and we are here to help!

The admin password for the online WebUI is the last 8-digits of the IMEI code, which is printed on the device label (underneath the battery).

Once you are logged in, follow these steps to change the password:

1. Click the Wi-Fi drop-down menu on the left side of the screen, then click Wi-Fi Basic Settings.
2. Edit the Wi-Fi Name and Password as desired, then click Save.

Please let us know if this helps so we can assist further!

Joseph, AT&T Community Specialist

Thanks Joseph, I must not have been clear enough,

I have been able to log into the hotspot web UI just fine. I'm referring to the ATT prepaid customer portal where I assume I can add data/ monitor usage. 

(https://www.paygonline.com/websc/loginPage.html)

Thanks

Did you ever figure this out? I am having the same issue and need to get into my account. Thanks!

Hello @leahks, Thank you for bringing this to our attention. We are here to help!

Let's meet in a DM, so we can take a deeper look into this for you.

Please look for a message box icon in the upper right-hand corner of the page.

Our DM conversation can be found at the upper right-hand corner, and there should be a red dot on the icon indicating that you have a DM.

Brittany, AT&T Community Specialist

I need a temporary password for Prepaid Account via my data device. The process does not send a text message to my device.

I am having the same issue.  I tried thru att.com/prepaid to get a password code several different times now and never have I received a code to my device.  I just tried again today for the last 2 hours, nothing has come through.

This is the third time I have tried over the past two months or so to reset the online portal password for the hotspot device.   I reset the password about 4-5 months ago and when I went to sign back in about 2 months ago, it did not recognize the password.  I had the password saved to my computer and written down, and neither worked.   Since then, I have been trying to reset the password unsuccessfully.  I also tried calling and going through chat and cannot get a live person, just a continuous loop of nonsense.   I am being told by the local ATT that I have to go to a corporate store which is like 20 miles away.   It appears many are having this problem, we should not have to jump through hoops to simply reset a password.  There has to be an easier solution than this.