Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)
I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a week has passed (more than 5 business days), and I could not create an AT&T account using that number. When I tracked the transfer status of my old phone number, it said that the transfer process had been approved by my old carrier service and was waiting for me to activate the sim card. I'm really confused now because there's no place for me to activate a prepaid SIM, and no charge has been placed on my debit card which I provided when ordering the prepaid sim. I tried dialing customer service numbers but I could not get to speak with any human, and going to retail stores didn't help either. Is there any way for me to know what's going on with the transfer process and prepaid account?