5GB of Hotspot Data With an Unlimited Plan
Shuzo-san's profile

Tutor

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4 Messages

Saturday, June 15th, 2019 11:01 PM

The system cannot reset your password at this time. Call 611 for help.

I have a AT&T prepaid SIM card.

It was given 10 digit number when I activated it as a $25 per month plan for my mobile router. 

 

Now I am trying to reset password from 

https://www.paygonline.com/websc/

 

But I got this error. 

 

----------------------------------------------------------------

The system cannot reset your password at this time. Call 611 for help.

----------------------------------------------------------------

 

I only have this hotspot device to connect AT&T. 

So I cannot call to 611 via telephone line. 

Please let me know what I can do to reset password. 

ATTHelp

Community Support

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207.2K Messages

4 years ago

Let's look into that for you, @Shuzo-san!

 

I'm sending you a Private Message (PM) which you can find by clicking the Forums Inbox (envelope icon) in the banner. Please respond to the message from ATTCares and verify your requested account details so we may review your case.


I look forward to assisting you.


Lar, AT&T Community Specialist

Tutor

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4 Messages

4 years ago

Thank you for sending the private message. 

I replayed it and got your advice to use correct URL to reset password. 

I know there are two web page to login, myAT&T and AT&T PREPAID.

I had been used the web page for the AT&T PREPAID. Because I am using the AT&T PREPAID.

I am still facing to get the same error, “The system cannot reset your password at this time. Call 611 for help” on the AT&T PREPAID web page. 

Please help me. 

Otherwise I have to switch to another carrier. 

 

Tutor

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4 Messages

4 years ago

I cannot get any solution for my trouble until now. 

I am using hotspot device to AT&T PREPAID data plan (without calling capability).

It is obvious impossible to call “611”. 

I completely cannot understand why AT&T suggest to call via telephone line. 

 

If anyone can explain what is going on, please let us share it. 

I think it is very important to all users who used and/or is planing to use a hotspot devices. 

However I had been used AT&T PREPAID (GoPhone) for many years.

It is a time, we have to understand that AT&T PREPAID is useless sometimes. 

 

Tutor

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4 Messages

4 years ago

Dear @ATTHelp ,

 

I replied your private messages many times. 

But I have not get any help from you.

I cannot understand what happened to this case. 

 

 

New Member

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2 Messages

1 year ago

hi i need this help as well 

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