The system cannot reset your password at this time. Call 611 for help.

Let's look into that for you, @Shuzo-san!

I'm sending you a Private Message (PM) which you can find by clicking the Forums Inbox (envelope icon) in the banner. Please respond to the message from ATTCares and verify your requested account details so we may review your case.

I look forward to assisting you.

Lar, AT&T Community Specialist

Thank you for sending the private message. 

I replayed it and got your advice to use correct URL to reset password. 

I know there are two web page to login, myAT&T and AT&T PREPAID.

I had been used the web page for the AT&T PREPAID. Because I am using the AT&T PREPAID.

I am still facing to get the same error, “The system cannot reset your password at this time. Call 611 for help” on the AT&T PREPAID web page. 

Please help me. 

Otherwise I have to switch to another carrier. 

I cannot get any solution for my trouble until now. 

I am using hotspot device to AT&T PREPAID data plan (without calling capability).

It is obvious impossible to call “611”. 

I completely cannot understand why AT&T suggest to call via telephone line. 

If anyone can explain what is going on, please let us share it. 

I think it is very important to all users who used and/or is planing to use a hotspot devices. 

However I had been used AT&T PREPAID (GoPhone) for many years.

It is a time, we have to understand that AT&T PREPAID is useless sometimes. 

Dear @ATTHelp ,

I replied your private messages many times. 

But I have not get any help from you.

I cannot understand what happened to this case. 

hi i need this help as well