Sim Card is active but cannot create password for log in
I’m transferring my number from T-mobile to AT&T prepaid.
This is what i got
Activate your AT&T PREPAIDSMdevice
- Write down your device number so you don’t forget it.
- Add funds to your AT&T PREPAIDSM balance using your myAT&T account:
- Select Continue
- Create a password.
- Go to Refill account and follow the directions.
And then when click on continue it goes to the “Account sign in” page, not the page that i can create my password.
When i click on the link “Forgot password / New user” and type my number to Request online password and click on “Send temporary password” it said “The information provided is not valid. Please try again.”
I went to the AT&T store they said my number already in the AT&T system but I can’t find a way to create password to login and pay for my plan.
what should i do now.