Setting up the phone

Hello S_Lewis66, we're here to help you with your device.

We understand how important it is to activate a new phone. We have a few questions to help us out. 

• What is the make and model of your device? This will give us device specific support.
• What is the error message you are getting? This will tell us what process the device is in.
• Are you using a brand new SIM?

You can use our wireless support page to troubleshoot your device. Please let us know the answer to these question so that we can offer the most direct support.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist