Service has been in a downward spiral for quite sometime and in the past month completely unusable.
I can NEVER log into the prepaid site without first resetting my passwords on any of the 3 separate accounts in our household. My personal service has been spotty at best since fall of 2019. I have changed devices, obtained new sim cards all at the suggestion of AT&T with promises that my service would be better which has NOT been the case whatsoever and a complete waste of time & money just like the service I've paid for for the past year. I can rarely ever make or receive calls or texts and have basically just lived off data over the past year. I attempted the new bridgepay between monthly payments. The bridgepay never worked once with talk text OR data, before the bridgepay even ran out I activated full service again to hopefully get data back at the least. At the current time my phone is completely useless unless on wifi. I've been a loyal AT&T customer since 2012 but at this point I would like a refund and will finally be ending my service. BTW I can't even call for assistance on the phone I've been throwing money at hoping it will work and you offer no online chat for prepaid.
ACE - Expert
3 years ago
Sorry, prepaid doesn’t refund. You are, of course, free to move your service elsewhere at any time.