Salesperson at AT&T lied about my switching process
I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about billing and payment details in regards to the crossover. How do i address this, if i can? this is an AT&T store with AT&T employees and he flat out lied or neglected to do everything.