private message to @ATTMobilityCare

Unfortunately you cannot initiate a DM.  You can tag @ATTMobilityCare and see if they respond.

You will get a faster response if you state your issues here on the forums (no personal info). 

I would like to know how to contact customer service to receive a refund for unused charges. 

Unless there are extenuating circumstances,  PREPAID does not refund.

Call 611.

In some cases AT&T might be willing to credit your account so that you can continue to use AT&T service, but there are no refunds

If AT&T says you purchased a service, and you chose not to use it or could not use it, they may or may not issue a credit.

Hi there, let us provide the information you need!

Please contact our customer support team at 800-331-0500 to reverse the unused charges.

AntonyG,

@ATTMobilityCare ,

I'm writing on behalf of a company I work for. We seem to be receiving automated billing - but are unclear as to which account the bills pertain to. There's just a recurring monthly charge on our bank account.

I've tried to call several of the listed customer service phone numbers (including 800-331-0500, listed above by AntonyG,) - and the call either drops, or the phone tree requires more specific information to ID my account (such as an account number, phone number, or the last 4 digits of the SS#). Since I have none of that information, going through the automated phone tree or trying to get a call back (when I've said "Customer Service" for the umpteenth time) doesn't work.

I absolutely need to speak with a PERSON.

I have an account number for another account related to our business, but I would rather work with a real person to resolve this billing question.

#Business

@community_integrated_support_services   Try posting in the BUSINESS FORUM

@sketterintexas, THANK YOU for taking the time to reply.

@all - I've now tried several times to re-post my question in the Business forum - and each time I do, this site no longer recognizes my username and password.

Is there some sort of tag I can use to get the Business forum's attention (without reposting)?

You have to create a new separate ID in the Business Forum.

Did you create a new ID?