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waggerla's profile

New Member

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3 Messages

Saturday, May 7th, 2022 7:50 AM

Prepaid phone numbers not associated with account anymore

Hello all,

Tonight I received an email from AT&T Prepaid letting me know my phone numbers are no longer associated with my account. To add insult to the injury, I cannot even sign in to myATT, because that's been disconnected as well.

I hold 2 AT&T Prepaid phone numbers and pre-pay each of them yearly.

Due to the pandemic, we've been stranded overseas for a long while, with no phone access, so there is plenty of money to go on each account. I still paid, though, to keep my phone numbers active. Next payment isn't due until fall.

This is completely unacceptable, out of the blue and in the middle of a billing cycle. If AT&T can send the notification AFTER disassociating the phone numbers, surely AT&T could email AHEAD of disassociating as well.

I do need both phone numbers and accounts with the full amount on each of them reinstated asap!

Is there any help that can be provided, please?!

ACE - Sage

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118.3K Messages

2 years ago

Have you received any text messages in the past few months about upgrading your phone because of the 3-g shutdown?

New Member

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3 Messages

2 years ago

Thanks for the reply.

My phone doesn't have network access, because AT&T prepaid does not work internationally. My AT&T phone doesn't do HD Voice, but that never was a problem until I got stuck overseas due to the pandemic. Getting a new AT&T phone is on my list as soon as I get back to the US. So no, I did not receive any text messages.

But surely they cannot just throw one off, just because the phone doesn't comply at the time? I did pay for a year of service, and that year isn't up yet. Is there anything that can be done?

Former Employee

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32.9K Messages

2 years ago

They can and they did throw you off people have been warned for over a year now. 

New Member

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3 Messages

2 years ago

Again, thanks for the answer.

As I said, my AT&T phones do neither Wifi calls nor HD voice, so even if AT&T did send messages, I did not receive them.

In any case, I finally reached someone at AT&T support. It is as you wrote, phone numbers got suspended due to 3G. Good news is, as soon as I get  new phones, my phone numbers will be reinstated. Now I just have to find a phone that takes US SIM cards. Samsung has regional restrictions, Huawei is a no go.

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