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Krishna_chilukuri's profile

New Member

 • 

2 Messages

Tuesday, January 10th, 2023 2:51 AM

No network service in India even after international travel Add on

I am prepaid customer with AT&T and had to travel to india on a short notice. I added the International travel add on to my current plan, however there no Network despite going through various hassles. 

Could someone please help me get around this situation?

Thank you all

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

There is no help. Prepaid does not roam in India or anywhere else in Asia. The international travel add-on only works in select countries in Europe and the Caribbean. Sorry to say but you wasted your money on the add-on.

New Member

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2 Messages

1 year ago

Yes looks like I did waste money. Is there a way I can remove the add on since there is no availability?

ACE - Sage

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115.9K Messages

1 year ago

You will have to contact AT&T about a credit for your add-on when you return. There is

https://www.att.com/prepaid/static-pages/intl-travel-add-on/

information online and a link to the list of countries where the $35 add-on does work

Former Employee

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32.9K Messages

1 year ago

prepaid does not refund 

Community Support

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229.5K Messages

1 year ago

Let us point you in the right direction for your international travel add on concerns, Krishana_chilukuri.

To best serve you while you're outside of the country please reach out to our international support team. You can reach them by dialing 1.314.925.6925 for a free call from your wireless device while overseas.

Live Chat is available 24 hours a day, 7 days at week at att.com/international.

Let us know is this was helpful to you. Thanky you for reaching out to AT&T Community Forums.

Marilyn, AT&T Community Specialist

ACE - Sage

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115.9K Messages

1 year ago

🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

That number is for postpaid.  And it won't do the original poster any good.   They do not have service on their AT&T phone, they will not have service on their AT&T phone in India. They cannot even use Wi-Fi calling in India. 

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