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Onyxrules2's profile

New Member


3 Messages

Sat, Jul 23, 2022 8:19 PM

No cell service again, 1 week later

Sometime last night, 7/22/22, I once again lost cell service.  Today, 7/23/22, it is now after 2:00 p.m. mountain daylight time and I have NO service.  Calling customer support to report is not an option as 1.) I have no cell service to make a call and 2.) my phone worked fine when I had to drive into Denver earlier today.  Besides, you can't understand the people on the other end of the conversation.  Just like 10 days ago, we had a short rain storm go through the area last night.  My zip code is 80422 and I live north of that town in the middle of the county.  Last week when this happened, the emergency manager of the county had to get involved to get AT&T to acknowledge the problem and they provided a "temporary" fix.  My pay as you go plan just renewed again.  If this keeps happening I'm not sure what cell service I will change to but I will make a change.


Community Support


200.2K Messages

2 m مضت

Hello @Onyxrules2 , we're happy to help with options if you are experiencing a weak cell service.


We understand the importance of having a good connection. You can check out our online Wireless Coverage Map to see locations that may not be covered under our network and Reported outages in your area. AT&T does not guarantee coverage in all areas. There are multiple factors that can play into weak signal. Things such as being located next to large bodies of water, rural areas,  trees, and even concrete structures.

  • Your phone uses Wi-Fi for calls and texts when cellular coverage isn’t available. This means that in a natural disaster or other emergency, your phone will work if it’s connected to a Wi-Fi network. WI-FI Calling is a great tool to help improve your in-home coverage. 

We recommend troubleshooting your service. This will provide you with our top resolutions and options for your device settings to optimize your connection. Follow these steps with the troubleshooting link to help with personalized solutions once you sign in to your myAT&T account. 

  • Scroll down to Fix an issue.
  • Select your mobile device type.
  • Navigate to Connection
  • Click Call & data quality.

Meet us back here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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