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KaiW's profile

New Member

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1 Message

Thursday, January 26th, 2023 8:16 PM

NEED ACCOUNT HISTORY RECORDS

Hi

I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” will even see this. Oh and I’m not sure if this matters but I have a prepaid account for my phone. Thanks.

Kai

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

Prepaid only keeps 6 months of history. Six months back from today would be July 26, so it makes sense you can’t retrieve anything before that. You waited a couple weeks to long to get records from the middle of the month.

ACE - Sage

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118.1K Messages

1 year ago

This ⬆️

Prepaid service has no older records whatsoever. And the 6 months of Records is only for existing customers

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